Gardeners Ickenham Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Ickenham provides gardening and related services to residential and commercial clients. By booking or receiving any service from us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply unless the context requires otherwise.

Client means the individual or organisation who requests or receives services from Gardeners Ickenham.

Services means any gardening, garden maintenance, clearance, landscaping, lawn care, planting, hedge cutting, or related work provided by Gardeners Ickenham.

Visit means any occasion when our staff or contractors attend the property to provide the Services.

Property means the garden or grounds, including any access routes, where the Services are to be carried out.

2. Scope of Services

Gardeners Ickenham provides general gardening and outdoor maintenance services, which may include lawn mowing, trimming, pruning, hedge cutting, planting, garden clearance, leaf collection, weeding, soft landscaping and related work as agreed with the Client.

The precise scope of the Services for each booking will be confirmed in writing or clearly agreed during the booking process. Any services requested beyond the initial scope may incur additional charges and may need to be scheduled for a separate Visit.

3. Booking Process

All Services must be booked in advance. Bookings can be made by contacting Gardeners Ickenham using our standard communication channels. At the time of booking, the Client should provide accurate information about the Property, requested Services, access arrangements, and any particular requirements or constraints.

Gardeners Ickenham may provide an estimate or quotation based on the information supplied by the Client, or following a site visit where necessary. Any quotation is issued in good faith but is not binding if the information supplied by the Client proves to be incomplete or inaccurate, or if the condition of the Property is materially different from that described.

A booking will be regarded as confirmed once the Client has accepted our quotation or agreed to proceed, and we have confirmed the date or time window for the Visit. For certain services, Gardeners Ickenham may require a deposit or prepayment as a condition of confirming the booking.

Gardeners Ickenham reserves the right to decline a booking at its discretion where the requested Services are outside its usual scope of work, cannot be carried out safely, or where reasonable access to the Property cannot be arranged.

4. Access to the Property

The Client is responsible for ensuring that Gardeners Ickenham and its staff or contractors have safe and reasonable access to the Property for the duration of each Visit. This includes providing suitable access to gardens, side passages, gates or communal areas where necessary.

If access is not available or is significantly restricted at the agreed time, Gardeners Ickenham may be unable to carry out some or all of the Services. In such cases, we may charge a call-out or cancellation fee as set out in the cancellation section of these Terms and Conditions.

The Client must ensure that pets, children and vulnerable persons are kept away from the working area for their own safety and to allow the Services to be completed efficiently.

5. Client Responsibilities

The Client agrees to provide accurate and complete information regarding the Property and the requested Services, including any known hazards, underground services, fragile structures, or plants that must not be disturbed.

The Client is responsible for securing any necessary permissions from neighbours, landlords, management companies or local authorities where required for the Services to be lawfully carried out.

The Client must ensure that any personal items, garden furniture, ornaments or other belongings that might obstruct the work are moved or clearly identified before the Visit. Gardeners Ickenham will take reasonable care but cannot be held responsible for damage to items left in working areas that were not moved or highlighted in advance.

6. Pricing and Payment Terms

Prices for Services may be quoted as a fixed price, an hourly rate, a day rate, or a recurring maintenance fee for regular visits. All pricing structures will be clearly communicated to the Client before work begins.

Unless otherwise agreed in writing, payment for one-off Services is due on completion of the Visit. For regular maintenance arrangements, payment may be due monthly, per Visit or in accordance with an agreed schedule.

Payment may be made using the methods accepted by Gardeners Ickenham. We reserve the right to revise accepted payment methods from time to time.

Gardeners Ickenham may require a deposit or advance payment for larger projects, initial visits, or where materials must be purchased in advance. This will be communicated at the time of booking.

If any invoice or payment becomes overdue, Gardeners Ickenham reserves the right to suspend further Services until outstanding sums are paid in full. We may also charge interest on late payments at the statutory rate applicable in England and Wales, as well as reasonable costs incurred in recovering the debt.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a Visit by giving us reasonable prior notice. Unless otherwise agreed, a minimum of 24 hours notice before the scheduled start time is required to cancel or reschedule without charge.

Where less than 24 hours notice is given, Gardeners Ickenham reserves the right to charge a cancellation fee, up to a reasonable proportion of the expected cost of the Visit, to cover lost time and administration costs.

In the event of persistent cancellations or repeated rescheduling by the Client, Gardeners Ickenham may decline further bookings or require prepayment for future Services.

Gardeners Ickenham may need to cancel or postpone a Visit due to severe weather, staff illness, safety concerns, or circumstances beyond our reasonable control. In such cases, we will notify the Client as soon as practicable and offer an alternative date or time. We will not be liable for any loss arising from such cancellation or postponement, but any prepaid sums for the affected Visit will be applied to the rescheduled appointment or refunded where appropriate.

8. Service Standards and Complaints

Gardeners Ickenham aims to provide Services with reasonable care and skill and in accordance with applicable laws and recognised standards for garden maintenance.

If the Client is dissatisfied with any aspect of the Services, they should notify us as soon as possible, preferably within 48 hours of the Visit. We may request photographs, details of the issue, and an opportunity to inspect the work.

Where we determine that the Services did not meet the agreed standard, Gardeners Ickenham will, at its discretion, either re-perform the affected part of the Services or offer an appropriate reduction in charges. This shall be the Client's sole and exclusive remedy in respect of any such complaint.

9. Materials, Plants and Products

Where Gardeners Ickenham supplies materials, plants, turf, compost, fertilisers or other products as part of the Services, we will use items that are suitable for the intended purpose and of reasonable quality. Specific brands or varieties may be subject to availability.

Living plants and turf are natural products whose performance depends on factors beyond our control, including weather, soil conditions, watering and subsequent maintenance by the Client. While we will take reasonable care in their selection and installation, Gardeners Ickenham cannot guarantee their long-term survival or performance.

Any manufacturer warranties relating to products supplied will be passed on to the Client where applicable, and any claims must be made in accordance with those warranties.

10. Garden Waste, Green Waste and Other Rubbish

As part of the Services, Gardeners Ickenham may generate garden waste such as grass cuttings, branches, leaves, and other green waste. Our standard practice in relation to garden waste will be agreed with the Client in advance of the Visit.

Options may include the Client retaining the waste on site, for example in compost areas or green bins, or Gardeners Ickenham removing the waste from the Property. Removal of waste may incur an additional charge to reflect disposal costs and applicable regulations.

Gardeners Ickenham will handle and dispose of green waste in line with relevant waste management regulations and local requirements. We do not usually collect or dispose of general household rubbish, builders waste, hazardous materials, or items that fall outside the scope of green garden waste. Where non-green waste is present at the Property, we may refuse to handle it or may agree an additional charge where lawful and appropriate.

The Client remains responsible for compliance with local waste and recycling rules for any waste retained on site, including the correct use of council bins or approved facilities.

11. Health and Safety

Gardeners Ickenham is committed to carrying out Services safely. Our staff and contractors are expected to follow appropriate health and safety procedures, including the use of suitable tools, equipment and protective clothing.

The Client must notify us of any known hazards at the Property, such as unstable structures, uneven ground, exposed wiring, aggressive animals, or hidden features that could present risks. Gardeners Ickenham may suspend or modify the Services if it considers that working conditions are unsafe.

We may use powered tools and machinery during Visits. For safety reasons, the Client must ensure that children, pets and other occupants stay clear of the working area and any machinery in use.

12. Liability and Insurance

Gardeners Ickenham will carry appropriate insurance cover for public liability in connection with the Services. Details of our insurance can be provided on request.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot be limited or excluded under applicable law.

Subject to the above, Gardeners Ickenham shall not be liable for any indirect, special or consequential loss, or for loss of profit, revenue, business or anticipated savings arising out of or in connection with the Services or these Terms and Conditions.

Our total liability to the Client in respect of any claim arising from a Visit or from the Services, whether in contract, tort including negligence, or otherwise, shall be limited to the total amount paid or payable by the Client for the specific Visit or Service giving rise to the claim.

Gardeners Ickenham shall not be liable for any delay or failure to perform the Services due to events beyond our reasonable control, including but not limited to severe weather, flooding, storm damage, power failures, strikes, or acts of third parties.

13. Damage to Property

We will take reasonable care to avoid damage to the Property while carrying out the Services. However, minor damage or disturbance may occur where this is reasonably necessary for the performance of the Services, such as light marking on lawns from machinery or incidental disturbance to soil or borders.

The Client should notify Gardeners Ickenham promptly of any damage they believe has been caused by our actions during a Visit. We may request evidence, including photographs, and an opportunity to inspect the alleged damage.

Where damage is shown to result directly from our negligence or breach of these Terms and Conditions, Gardeners Ickenham will, at its discretion, either repair the damage, arrange for a third party to carry out repairs, or offer a reasonable financial contribution towards the cost of remedial works, subject to the liability limits set out in these Terms and Conditions.

14. Privacy and Data Protection

Gardeners Ickenham will collect and process personal data relating to Clients in order to administer bookings, provide the Services, manage accounts and comply with legal obligations. This may include names, addresses, payment details and contact information.

We will handle personal data in accordance with applicable data protection laws in the United Kingdom. Client information will not be sold to third parties. It may be shared with subcontractors or service providers where necessary to deliver the Services, process payments, or comply with legal or regulatory duties.

15. Changes to Services or Terms

Gardeners Ickenham may make reasonable changes to the Services, for example to reflect improvements, regulatory changes or best practice. We may also amend these Terms and Conditions from time to time.

The version of the Terms and Conditions in force at the time of booking will apply to that booking, unless a change is required by law or regulation, in which case the updated terms may apply to existing arrangements as necessary.

16. Termination of Ongoing Arrangements

Where the Client has entered into a regular garden maintenance arrangement with Gardeners Ickenham, either party may terminate the arrangement by giving reasonable written notice, typically not less than 14 days, unless a different notice period has been expressly agreed.

Upon termination, the Client will remain liable for all Services provided up to the effective date of termination and for any agreed materials specially ordered for the Property that cannot reasonably be cancelled or reused.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of the Services, provided that this does not limit any statutory rights the Client may have to bring proceedings in another jurisdiction where such rights cannot be lawfully restricted.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

No failure or delay by Gardeners Ickenham to exercise any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy. A waiver of any right or remedy shall only be effective if given in writing.

The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of Gardeners Ickenham. We may assign or transfer our rights and obligations where reasonably necessary for the operation of our business, provided that this does not reduce the level of service provided to the Client.

These Terms and Conditions constitute the entire agreement between Gardeners Ickenham and the Client in relation to the Services and supersede any prior understandings or agreements, whether written or oral, relating to the same subject matter.